At Altura Sport Tours, we are committed to protecting the privacy and personal information of our customers, athletes, parents, coaches, team managers, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, disclose, and manage personal information obtained through our website, tour registrations, event bookings, enquiries, and related services. It also outlines the measures we take to safeguard personal information and maintain the privacy of our users.

As a sporting travel and tours provider, we may collect information necessary to organise and deliver travel experiences, sporting events, training camps, competitions, accommodation, transportation, and related services.

Please note that privacy obligations vary between jurisdictions. Altura Sport Tours is committed to complying with applicable privacy laws and regulations relevant to our operations.

Information We Collect

We may collect personal information including, but not limited to:

• Names and contact details

• Email addresses and phone numbers

• Postal and billing addresses

• Date of birth and participant information

• Emergency contact details

• Travel documentation and passport information (where required)

• Payment and transaction information

• Medical, dietary, accessibility, or special requirements relevant to participation in tours or events

• Website usage information collected through cookies and analytics tools

How We Collect Information

We may collect information when you:

• Submit an enquiry through our website

• Register for a tour, camp, event, or sporting experience

• Subscribe to newsletters or marketing communications

• Contact us by phone, email, social media, or other channels

• Complete forms, surveys, or feedback requests

• Visit and interact with our website

Why We Collect Information

Altura Sport Tours collects personal information to:

• Provide and manage tours, events, and travel services

• Process registrations, bookings, and payments

• Communicate important tour and event information

• Arrange accommodation, transport, and competition logistics

• Meet legal, safety, and insurance requirements

• Improve our services and customer experience

• Send promotional materials and updates where consent has been provided

Disclosure of Information

We may share personal information with trusted third parties where necessary to deliver our services, including:

• Airlines and transport providers

• Accommodation providers

• Sporting organisations and event organisers

• Insurance providers

• Payment processors

• Professional advisers and service providers

• Government authorities where required by law

We will only disclose personal information where it is reasonably necessary for the provision of our services or where required by law.

Data Security

Altura Sport Tours takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve website functionality. Users may choose to disable cookies through their browser settings, although some website features may not function correctly as a result.

Children's Privacy

As many of our services involve junior athletes and school-aged participants, we may collect information relating to minors with the consent of a parent, guardian, school, club, or authorised representative where required. We take additional care when handling information relating to children and young people.

Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made using the contact details below.